Our CSR commitments

Certifications and quality procedures

For over 170 years, CHEVAL FRÈRES has been supporting its customers in the design and manufacture of high value-added products. The company affirms its CSR commitment in the watchmaking and jewellery sectors through recognised certifications and a responsible supply chain.

Over the years, CHEVAL FRERES has successfully adapted to the demands of operational excellence and demonstrated its expertise in this area by obtaining ISO 9001: 2015 certification in 2018.

CHEVAL FRERES is also committed to ethical social practices that respect human rights and the environment. CHEVAL FRERES is a member of the Responsible Jewellery Council and is committed to complying with the RJC’s fundamental principles through its COP certification. Our commitments are detailed in our Due Diligence Policy, and we require each supplier partner to adhere to our values through the Supplier Code of Conducts.

In 2022, our human rights due diligence and responsible supply chain analyses did not reveal any adverse impacts. You can also access our annual reporting.

CHEVAL FRERES has also chosen to strengthen its commitment by obtaining RJC-CoC certification to guarantee a responsible supply chain in February 2022.

Complaint handling and transparency

If you have any doubts or notice any non-compliance with our supply chain commitments, you may send your complaint to the following address: TraitementDesPlaintes@cheval-freres.fr / and by telephone +33 3 81 40 56 00.

Your request will be handled in accordance with our complaints management procedure, which ensures anonymity and provides feedback on the actions taken.